Why is it that while the builder was doing the work - and we enquired when something would be done - the typical answer that we heard was "We have a busy schedule, and we'll be around to do it just as soon as we can".

However, now that we're in the final stages of settling the builder's last bill - which involves moving money from a US bank account and having to physically visit a UK bank to arrange a bank transfer - we endure regular daily phone calls enquiring as to it's progress - during which,  the explanation that "We also have a busy schedule, and we'll be able to do it just as soon as we can" - never seems to be acceptable.

Maybe I should mention to him that there's now a £200 extra charge that we have to bill him for due to the distance that we have to walk to the bank!